Shipping policy

SHIPPING POLICY

Effective date: August 23, 2026

Peko Skin has prepared this policy to explain our U.S. delivery coverage, order-processing time, shipping rates, tracking practices, and procedures for resolving delivery issues.

Locations We Serve

Peko Skin currently ships to eligible addresses within the United States. We do not provide international shipping at this time.

Carrier service may be limited for Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO/DPO addresses. Customers will see the available shipping methods for their destination during checkout.

Order Processing

Orders are generally prepared for shipment within 1–2 business days after payment authorization and verification of the order information.

Business days are Monday through Friday, excluding federal holidays. Orders placed during weekends or holidays will enter processing on the next business day.

Processing time may be extended if payment review, inventory verification, address confirmation, or unusually high order volume requires additional attention.

Shipping Rates and Transit Time

Peko Skin offers the following options for eligible U.S. orders:

Standard Shipping: 3–5 business days — $8.00 USD for orders from $0.00 to $69.99

Standard Shipping: 3–5 business days — Free for orders of $70.00 USD or more

Express Shipping: 2–3 business days — $15.00 USD

Eligibility for free shipping is based on the qualifying product subtotal after discounts and before taxes or shipping charges.

Express Shipping provides a shorter transit period after dispatch but does not reduce our regular 1–2-business-day processing time.

Applicable sales taxes, including tax on shipping charges when required, will be calculated and presented at checkout.

Estimated Delivery Window

When processing and transit are combined, customers can generally expect:

Standard Shipping: approximately 4–7 business days

Express Shipping: approximately 3–5 business days

Arrival dates are estimates and cannot be guaranteed. Weather, carrier disruptions, holidays, emergencies, or circumstances outside our reasonable control may affect delivery.

Shipment Confirmation

Customers receive an email confirming that their order was successfully placed.

After dispatch, we will send available carrier and tracking information. The carrier may require up to 48 hours to display the first tracking update.

Products may occasionally be shipped in separate packages. Each package may have its own tracking number and estimated arrival date.

Address Information

Customers are responsible for ensuring that the shipping address is complete and correct, including any apartment, suite, unit, or building details.

Contact Peko Skin immediately if a correction is needed. We will make reasonable efforts to update the address before shipment, but changes are not guaranteed after processing begins.

If the package is already in transit, the customer may need to contact the carrier directly. Additional charges may apply when correction or reshipment is required because of inaccurate customer-provided information.

Order Changes and Cancellation Requests

Requests to change or cancel an order should be submitted promptly. We cannot guarantee that a request will be approved after the order enters fulfillment.

A shipment that has already been transferred to the carrier cannot be canceled. Any eligible return after delivery must follow the Peko Skin Return and Refund Policy.

Delayed Order Notification

If we learn that an order cannot be shipped within the stated timeframe, we will notify the customer and provide a revised shipping date when available.

The customer may consent to the revised date or cancel the unshipped order for a full and prompt refund to the original payment method. If we cannot ship, provide the required notification, or obtain consent to a further delay when required, we will cancel and refund the affected order in accordance with applicable law.

Delayed or Lost Packages

Carrier delays may occur after dispatch. Peko Skin will assist customers with reasonable tracking requests and shipment investigations.

Please contact us if tracking stops updating for an unusual period or the package appears lost. If the carrier confirms that the shipment is lost, we will provide an appropriate replacement or refund based on the investigation, order circumstances, and applicable law.

Package Listed as Delivered

If tracking shows that a package was delivered but it cannot be located, please:

Confirm the delivery address on the order.

Check the mailbox, entrances, secure locations, household members, neighbors, or property management.

Wait up to 48 hours because carriers may occasionally mark a package delivered before completing final delivery.

Contact the carrier for available delivery information.

If the shipment is still missing, contact Peko Skin with the order number so we can review the matter and assist with the available next steps.

Damaged, Incorrect, or Missing Merchandise

Please review the order promptly after receiving it. Contact us as soon as reasonably possible if a product is damaged, incorrect, or missing.

Provide the order number, details of the issue, and clear photographs of the product, shipping label, and packaging when available. Keep all original packaging until the review or carrier claim is completed.

Approved claims will be resolved with a replacement, refund, or another appropriate remedy under our Return and Refund Policy and applicable consumer law.

Undeliverable or Returned Shipments

A package may be returned because of an incomplete address, unsuccessful delivery attempts, refusal, or failure to collect the shipment.

If the carrier returns a package, we will contact the customer to discuss available reshipment or refund options. Additional delivery charges may apply when the return resulted from inaccurate customer-provided information or failure to receive the package.

Original shipping fees may be non-refundable unless the return resulted from our error or reimbursement is required by law.

Returns and Applicable Law

Return eligibility, exchanges, refund procedures, and return-shipping conditions are governed by the Peko Skin Return and Refund Policy.

This policy does not restrict any consumer rights that cannot legally be waived. Applicable law will take precedence if it conflicts with a provision of this Shipping Policy.

Contact Peko Skin

For assistance with an order or shipment, please contact:

Trade name: Peko Skin

Email: support@pekobeauty.com

Address: 2449 Gladys Ave, Rosemead, CA 91770, United States

Phone: +1 (909) 565-8703